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SHIPPING AND DELIVERY

LOCATION COVERAGE

  • We provide shipping within Peninsula Malaysia and East Malaysia (Sabah & Sarawak) at the present, unless stated otherwise.
  • International Delivery are currently not available however we are working to expand our scope of delivery in the nearest future.

CHARGES

  • The shipping price is auto-calculated based on your shipping address and weight / dimension.
  • Alternatively, FREE shipping for Self-Collection option at our designated pick-up station(s).

DELIVERY METHOD AND TIMING

  • We employ secure and safe shipping courier in order to deliver the products to you.
  • For Paid Orders, delivery would usually take between 3 to 5 business days (both to Peninsular Malaysia and Eastern Malaysia).
  • Respectively for Paid Pre-Order, delivery (depending on stock availbility) will require an estimation of 7 to 14 business days (both to Peninsular Malaysia and Eastern Malaysia).
  • Once your order been shipped, an email will be sent to you with the tracking number, which you can use to track the status of your order at the respective courier website.
  • If you have not receive your purchases after the above stated shipping timeframe, please refer to our Support page and contact us immediately.

TERMS AND CONDITIONS

  • All business day delivery will be made from Monday to Friday, between 10:00 AM to 6:00 PM.
  • No deliveries will be made during weekends (Saturday & Sunday) and Public Holidays.
  • Deliveries can be delayed due to weather conditions.

 

RETURNS & REFUNDS

RETURN POLICY

  • Kindly note that all our products listed are guaranteed genuine, and as per such we will not accept any refunds or returns on product sold. Therefore, you are advise to be vigilant and re-confirm your selection before performing a payment.
  • Any opened or consumed products are considered sold and strictly not eligible for return and/or refund.
  • Nevertheless, only under circumstances below are we able to entertain such requests, namely:
    • The items were damaged in-transit before arriving at your doorstep;
    • The items that you had received does not match the descriptions of your orders.
  • Kindly note that you can only raise a return request within 24-hours upon receiving all your ordered product(s).
  • In events where such issue happens, kindly request for the products to be returned under the steps below:
    1. Log in to your account, and goto 'My Account';
    2. Under 'My Account' menu, click on 'Orders' to view your past orders details;
    3. Locate the order that you wish to return and click on 'Return Item(s)’ button to process your return item request from your order;
    4. In the return items form, fill-in below mandatory information
      • Tick on the item/s you wish to return.
      • Select your request option from the 'Return Reason' & 'Return Request' drop-down menu;
      • Elaborate further on your request at ‘Comments’.
      • Click on 'Choose Files' button to upload the required images of the product that you wish to return.
    5. Click on ‘Submit Return Request’ button to confirmed your return request application.
  • Our operation team will investigate and update your request status after 2 business days. You will be notify on the request status via registered email.
  • We may contact you for further arrangements and follow-ups to your requests if necessary.
  • IMPORTANT NOTICE:
    • Items must be returned in its pristine quantity and condition e.g. if the item consists of 2 bottles, ALL 2 bottles would be returned accordingly together with any packaging and accessories provided.
    • For full refund request, please note that the refund transfer period might differ depending on various reasons including, method of payment that you use on the original payment, bank operation hours etc. Hence, please allow 3 to 14 business days for the refund to be process.

RETURN & REPLACEMENT DISCLAMER

  • Private Bar will arrange a third-party courier service to collect the return product/s from the customer.
  • The pickup point will be based on the invoice’s address. 
  • The pickup time is according to the third-party courier services operation hour (usually ranging from 9:00 AM to 4:00 PM onwards.)
  • Private Bar will arrange the pickup only ONCE, and the customer will be notified in advance prior to the pickup as a confirmation.
  • As per such as well, the customer is also held responsible for the pickup, hence please make sure someone is available for the pickup.
  • However, we request that the customer understands the possible hazards during delivery and as such, will not hold us liable for any damages to the items that are sustained in transit.
  • Please exercise caution during packaging and delivery as the items may be affected by heat and sunlight exposure.
  • Private Bar is held responsible for the cost of returning the items back to our facilities.
  • If the customer missed the pickup, the customer would have to return the product/s to Private Bar themselves.
  • As per such, the customer would be solely responsible for the conditions and safety of the product during transit to our facilities.
  • Shall there be any damages that had happened throughout the course of transit, the customer will bear the complete costs of the items.

 

ORDERS & PAYMENT

PAYMENT METHOD

  • You can pay via Maybank2u, PayPal, Manual Online Banking, Credit Cards, Debit Cards or other e-banking from participating banks offered by iPay88.

PAY ORDER

  • Your payment screens would vary depending on the payment channels you use.
  • Additional payment solutions will be added soon in the nearest future.
  • We do not, in any circumstances endorse payments via Cash-on-Delivery.

IPAY 88

  • iPay88 is an Internet Payment Switching Gateway through Credit Card (VISA & MasterCard Only), Internet Banking (E-Debit) & Electronic Waller (“E-Wallet”), developed and operated by Mobile88.Com Sdn. Bhd.
  • iPay88 currently accepts two types of the Major credit card providers which are MasterCard and Visa respectively.
  • In addition to that, if buyers do not have any credit cards, they can use the popular Internet Banking of the following Malaysian banks:
    • Alliance Online (ALB)
    • Maybank2u (M2U)
    • RHB Online (RHB)
    • Hong Leong Online (HLB)
    • AmBank Online (AMB)
    • FPX - MyClear
      1. PBeBank (Public Bank)
      2. Channel-e (Bumiputra Commerce Bank)
      3. Bank Islam Online
  • You can choose to perform the payments via iPay88 under the check-out page, which will lead to the payment screen for you to select the method of payment.
  • Please contact our Customer Service team if you require more information on the payment channels, we will be more than happy to assist your queries there-on.

PAYPAL

  • PayPal lets people send money to each other's email addresses while simultaneously concealing each party's credit card and banking information. This is ideal for purchasing goods from strangers, and for transferring money to other private individuals.
  • Comparable to escrow service, PayPal acts as the middleman holder of money. Through its policies, practices, and business integrity, PayPal has earned the trust of both parties. PayPal implements guarantees so that both buyers and sellers have assurances that their money or goods can be recovered should the transaction turn sour.

MANUAL ONLINE BANKING

  • By choosing this payment method, the Buyer shall transfer the final total amount of the purchased Goods (payable in RM - Ringgit Malaysia) to a Private Bar’s bank account as stated in the invoice.
  • All payment should be made within 2 business days from the dated invoice, otherwise it will be voided.
  • Business day start from Monday till Friday, exclude Saturday, Sunday and Public Holidays.
  • Payment receipt must include the invoice order number as your payment reference for us to cross check and confirm on the payment received. Therefore, payment receipt from bank transfer via ATM is not accepted.
  • We are entitled to refuse this payment option service to anyone or any user without notifying any reason at any time and will be able to confirm the order and goods delivery once after the payment is confirmed.

 

YOUR ACCOUNT

REGISTRATION AND LOGGING IN

  • You will need to firstly REGISTER an account with us, by providing some information about yourself to help us identify and address you correctly.
  • Upon registering, you will then receive an e-mail from us to your assigned e-mail address for you to provide a confirmation to activate the account.
  • Once completed, you may then proceed to LOG IN onto our website and start browsing for products that you want.
  • Please refer to the notes below for more information on how you can maintain and customize your credentials on our website.

CUSTOMER INFORMATION

  • You can specify your Gender, First and Last Name, Date of Birth, E-Mail address, Company Name, Newsletter Subscription, and personalize your Signature here.

ADDRESSES

  • We provide shipping to the addresses of your choice shall you require your items to be sent as a Gift to your friends or family.
  • You can always choose to option to add your recipient addresses if you are out on a business trip or travelling to another state, and all you need to do is to select the relevant addresses during Check-out.

ORDER

  • All our orders in Shopping Cart would be displayed here without expiration, allowing you to revisit your preferred brands and labels indefinitely.

CHANGE PASSWORD

  • We allow you to change your passwords as we value security as much as you do.

PRODUCT REVIEWS

  • All your reviews that you have placed onto the products would appear here for your viewing purposes.

 

PRODUCTS

PRODUCT DESCRIPTION AND INFORMATION

  • Please note that all product’s description and information may not be 100% accurate. E.g. tasting notes and alcohol by volume (ABV%) may vary depends on vintage and sommelier’s experience and knowledge or personal preferences.
  • All product’s image advertised may not accurately reflect the actual product due to the change in product design / labelling / packaging by the respective manufacturers over the time.
  • We do our very best to keep all our product information up to date. However, if you do have any doubts regarding the product, do not hesitate to contact us immediately.

PRODUCT AND PACKING GURANTEES

  • Please note that damaged goods and delivery errors must be reported within 24 hours of delivery. If your order has been packed incorrectly and is not what you have been invoiced for, we will put it right for you.
  • Please note that packing errors must be reported within 24 hours of delivery. If you receive faulty product/s, please contact our Customer Service team for further assistance and guidance.

PRODUCT VINTAGE

  • Please take note that product’s vintage will be changed without prior notification due to product’s batches. Vintage shown in product details might be out of date. Please inform/contact Private Bar to check specific vintage availability.

 

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